Effective 15 November 2026. These policies may be updated before VYFOR opens for orders.
We want your VYFOR experience to be simple and fair. Our voluntary returns arrangements are separate from your statutory rights under Australian Consumer Law. No concept-preview items are currently for sale.
30-day change-of-mind returns
Once the store opens for orders, we intend to accept requests for change-of-mind returns of eligible garments and accessories made within 30 days of receipt. For this voluntary option, items must be unworn, unused, unwashed, free of marks, scent and damage, and resalable with their original tags and protective packaging where applicable. Please retain your order number as proof of purchase.
How to start a return
- Email vyformore@gmail.com with the subject line “VYFOR Return Request”.
- Include your order number, which items you wish to return and why.
- We will provide a current return address and instructions. Please do not send parcels before receiving these.
- For voluntary returns, package the products securely and keep proof of postage.
Change-of-mind shipping and refunds
For a voluntary change-of-mind return, the customer ordinarily covers return postage. Once we receive and assess an eligible return, we will refund the returned item's purchase amount to the original payment method. The original shipping charge will not ordinarily be refunded for change of mind, unless required by law. No restocking fee is charged. Bank and payment-provider processing times can vary.
Swimwear and hygiene
For change-of-mind returns of bikinis, swimwear bottoms and other hygiene-sensitive items, protective liners or seals must remain intact, and the garments must be unused, unwashed and resaleable. This voluntary condition does not apply when exercising rights for faulty or misdescribed products.
Exchanges
If you would like another size or colour, contact us. Availability cannot be guaranteed, and we may recommend a refund and a new order if a direct exchange is unavailable. We will explain any additional delivery charges before you agree to an exchange.
Sale items
Unless any product is clearly identified as excluded from voluntary change-of-mind returns before purchase, eligible sale items follow the same voluntary return process. Sale labels never override your consumer-guarantee rights.
Faulty, damaged, wrong or misdescribed goods
If your goods are faulty, unsafe, damaged, not as described, or otherwise fail a consumer guarantee, contact us with your order number and a description of the problem. Photographs can help but are not always required. For major problems, you will generally be entitled to choose a refund or replacement; for minor problems we may have the opportunity to fix the issue within a reasonable time. We will reimburse reasonable return costs where legally required once a failure is confirmed.
There is no blanket 30-day deadline on consumer-guarantee claims, and you do not need to keep original tags or packaging to enforce those rights. We will not force you to accept store credit where the law entitles you to a refund.
Returned items lost in transit
We recommend tracked delivery for voluntary returns. If a parcel appears lost, contact us with its tracking details so we can investigate. Statutory return-cost responsibilities and remedies for faulty goods are unaffected.
Consumer guarantees
Nothing in this policy limits your rights under the Australian Consumer Law. The Australian Competition and Consumer Commission provides additional guidance on remedies for faulty goods.